Refund Policy

Merchant of Record

Brighter North digital products are sold through our authorized reseller, which acts as our Merchant of Record. The reseller handles all payment processing, sales tax/VAT, invoicing, and refunds on our behalf. When you purchase a Brighter North product, your transaction is with the reseller, and the reseller's buyer terms and refund policy also apply. These are made available to you at checkout and in your receipt.

30-day money-back guarantee

We want you to feel confident in your purchase. Brighter North offers a 30-day money-back guarantee on our digital self-development courses and products. If you are not satisfied for any reason, you may request a full refund within 30 days of your purchase date.

How to request a refund

All refunds are processed by our authorized reseller. To request one:

• Use the "View receipt" or order-support link in the email receipt you received at the time of purchase; or
• Visit the customer support portal linked in your receipt and select "Request a refund"; or
• Email us at analytics@brighternorth.com and we will help you start the process.

Approved refunds are issued to your original payment method, normally within 14 days of approval. Once a refund is issued, your access to the relevant product will end.

Digital content and immediate access

Because our products are digital content made available immediately, by accessing, downloading, or streaming a product you consent to immediate delivery. Where local consumer protection law grants an unconditional right of withdrawal, for example the EU/UK 14-day cooling-off period, those statutory rights are unaffected and continue to apply alongside this policy. Our 30-day guarantee is offered voluntarily and is more generous than the statutory minimum.

Subscriptions (if applicable)

If you purchase a subscription, you may cancel at any time using the link in your receipt or via your account. Cancellation stops future renewals. The 30-day money-back guarantee applies to your first payment.

Fair use

Refund requests are reviewed on a case-by-case basis. Brighter North and our authorized reseller reserve the right to decline requests where there is evidence of fraud, refund abuse, or repeated refund activity. This does not affect your statutory rights in relation to products that are faulty, not as described, or not fit for purpose.

Contact

Brighter North is a brand of Unlimited Impact Group International Limited (Republic of Mauritius).

Email: analytics@brighternorth.com

For billing and order support, contact us by email and we will help you.